Srinagar: The Union Territory government has brought transparency and accountability in the system through several reformative interventions, the Jammu and Kashmir Lieutenant Governor, Manoj Sinha said on Wednesday asking the officials of the administration to ensure that the public grievances are redressed in the shortest possible time.
The LG made these remarks during the interaction with the public through virtual mode during the 7th Round of "LG’s Mulaqaat- Live Public Grievance Hearing" at Civil Secretariat, an official spokesperson said.
During the two-hour-long programme, he said, the LG interacted with as many as 20 individuals selected randomly from all 20 districts of the UT, and took detailed information regarding the status of their grievances from the concerned DCs and other officers. The LG, he said directed the officers to ensure quality disposal of every genuine public grievance to make the system more effective, responsive, and vibrant.
“Government has brought transparency and accountability in the system through several reformative interventions. All the officials of the administration must ensure that the public grievances are redressed in the shortest possible time,” Sinha said, as per official spokesperson.
On the grievance of Danish Mattu from Srinagar, regarding the allotment of shops by SMC, the LG, he said, directed the Commissioner SMC to resolve the issue, fix responsibility for the unnecessary delay, and take appropriate action against erring officials.
“Manzoor Ahmad Wani from Pulwama while projecting his grievance regarding the commencement of work on a Stadium sanctioned for his village, informed with satisfaction that its work has been started a few days back after lodging the grievance on JK-IGRAMS,” the official spokesperson said.
Similarly, he said, on the grievance of Vijay Kumar Sharma of Hiranagar, Kathua pertaining to the inclusion of left out eligible beneficiaries in PMAY-Urban Scheme, the LG issued directions to Divisional Commissioner Jammu and DC Kathua to address the matter on priority basis by holding a special camp within a week.
According to the official spokesperson, the LG also expressed satisfaction on the high rate of disposal of District-wise and department-wise grievances.
Rehana Batul Commissioner/Secretary Public Grievances gave a detailed overview of the overall functioning of the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).
“She also briefed the Lt Governor about the progress on disposal of grievances from March 2021 to August 2021,” the official spokesperson said.
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