Govt Seeks Weekly Report On Grievance Redressal

Civil Secretariat Srinagar | File Photo

Srinagar: The Jammu and Kashmir government on Wednesday asked all Administrative Secretaries to furnish the details of public interactions/grievances redressed by them on a weekly basis.

On June 6, the government has issued a Circular (No. 18-JK(GAD) of 2021), asking all Administrative Secretaries to fix time slots on daily basis for meeting general public, delegations, public representatives for hearing public grievances preferably between 02:30 to 03:30 p.m. either in their offices or on notified telephone numbers or through video conferences.

“It has been desired that all Administrative Secretaries shall furnish details of action taken in this regard on weekly basis to the General Administration Department for appraisal of the Lieutenant Governor's Secretariat,” reads a government order.

“It is accordingly, impressed upon all Administrative Secretaries to furnish the details of public interactions/grievances redressed by them on weekly basis to the General Administration Department on every Friday by 04:00 p.m. on the email ID [email protected] for appraisal of the Lieutenant Governor.”

Meanwhile the government asked all Deputy Commissioners in Jammu and Kashmir to remain available in their offices between 02:30 to 03:30 p.m. every day except on tour days for meeting general public/delegations for redressal of their grievances. “The action taken report in this regard shall be shared on weekly basis with the General Administration Department.”

The government also asked them that the practice of organizing Block Diwas shall be revived immediately by following Covid Appropriate Behaviour (CAB) and with due regard to other SoPs in place on account of the pandemic.

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