Jammu- The Jammu and Kashmir Lieutenant Governor, Manoj Sinha on Saturday directed all districts and secretariat officials to ensure that public welfare services are delivered and people’s requests and complaints are responded to within a reasonable timeframe:
“Every district office must have a performance management system in place to audit, assess and improve performance and to evaluate efficiency and effectiveness of services,” Sinha said, as per an official spokesperson on Saturday.
The LG, he said, passed explicit directions to all concerned officials in districts and secretariat for ensuring that public welfare services are delivered, and requests and complaints from people are responded to within a reasonable timeframe.
Sinha, according to the official spokesperson passed these directions during the monthly edition of “LG’s Mulaqaat- Live Public Grievance Hearing” in which he took first-hand appraisal of the public issues and grievances through virtual mode.
Terming ‘grievance redressal’ as one of the biggest aspects of good governance, the LG, as per official spokesperson, directed the Deputy Commissioners and officials to resolve public complaints promptly as soon as they are received.
In today’s programme, he said, a number of randomly selected applicants got immediate relief as their issues got resolved on the spot.
An applicant from Kulgam raised the issue of her house under Pradhan Mantri Awas Yojana Gramin (PMAY-G) that was delayed for several years while a resident of Srinagar complained of water scarcity. Besides it, a resident from Doda filed a grievance regarding non-availability of JKSRTC Bus service from Bhalesa to Batiyas area, while a local from Udhampur pointed out the protection of Water Spring near Railway Station, Udhampur,
“In response to the other issues and grievances raised during the programme pertaining to repair of roads and bridges, Civic facilities, water supply, power supply, and irrigation facilities, the Lt Governor set strict timelines for the redressal,” the official spokesperson added.
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