ITIL is believed to be one of the most trusted standards which are in use to draw an alignment between an organization’s strategies and their client’s requirements. Ever since its inception, thousands of IT experts across the world have taken up the ITIL courses.
The ITIL Expert profile has now been replaced with ITIL Managing Professional in ITIL 4. Let us get a basic overview of the course before getting into the details:
The ITIL Managing Professional is a 5-day course that can be taken only by individuals who already have the ITIL V3 Experts certification or 17 ITIL v3 credits. This course proves to be a guiding light for the IT management experts/ project coordinators as it brings into the picture the concepts of Service Value System (SVS) and its different components.
Agenda of the ITIL Managing Professional Course
- Understanding & differentiating between the ITIL 3’s 5 step IT service management model and the ITIL’s 4’s SVS and its components
- Understanding the concept of ITIL v4’s SVS and its components in details
o Service value chain
o Principles
o Business dimensions
o Operational streams
Prerequisites
As mentioned above, this course is not meant for any regular person intending to do an IT management course. You would not even get to sign up if you don’t have an ITIL 3 certification. Another way to qualify for this course is if you have ITIL v3 credits or have cleared the ITIL foundation.
Modules of ITIL Managing Professional
ITIL MP has four modules and in order to get a certification in this course, you ought to complete all the below-mentioned modules:
ITIL 4 Specialist Create, Deliver and Support
In this module, you will learn about the management activities that are considered to be the core of any IT service management program. You would learn various aspects such as value streams, creation, delivery and support of different IT-based products. It also throws light on the importance of essential management practices, methodologies, and available tools.
ITIL 4 Specialist Drive Stakeholder Value
Whilst this module, you will learn about the different kinds of engagements and conversations pertaining to the customers, service providers, vendors, and partners involved in any IT project. In simpler words, this is the module where you will learn about the essential aspects that convert a customer’s demand into maximum value by implementing different services.
ITIL 4 Specialist High Velocity IT
This module is of utmost importance as it teaches you how you can devise and decide on digital operating models that perfectly match the requirements of modern-day high organizations that are trying to make a space in the digital environments of the modern-day.
ITIL 4 Strategist Direct Plan and Improve
This module is specifically designed to help you gain expertise in operating in today’s agile methodologies. This module will help you lead the organization in a positive and futuristic direction.
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