SRINAGAR Stating that improvement in primary healthcare and education sectors are areas of prime focus for the government, Coordinator, Chief Ministers Grievance Cell, Tassaduq Hussain Mufti today urged the officials to maintain utmost levels of sanitation in the establishments to provide patients and students with sanitary healing, studying environment.
Tassaduq Mufti said this during his visit to Chest Diseases Hospital, Kashmir Nursing Home and Kargil Boys Hostel Bemina.
During his visit to healthcare establishments, Tassaduq reviewed the status of various public utilities available to the patients and interacted at length with the staff and patients about general conditions.
Expressing displeasure over lack of proper sanitation at the centers, Tassaduq Mufti said that sanitation is foremost for everyones health and no laxity should be allowed in this regard. Emphasizing the need for upgradation and upkeep of female washrooms in the healthcare institutions, he directed for constructing additional washrooms in the complex and regular maintenance for maintaining the hygiene.
During the interaction, patients and staff put forth their concerns and issues. Tassaduq assured them that their concerns will be taken up with appropriate forums in the Government. He asked the staff to deliver their duties on humanitarian basis.
While visiting the Kargil Boys Hostel Bemina, Mufti took stock of the facilities available to the students.
The students requested Tassaduqs intervention in development of sports infrastructure at the hostel, for which he assured early and prompt action.
Reviews status of grievance redressal mechanism
Effective grievance redressal mechanism is central to establishing efficient management system in the state that is transparent and accountable to all stakeholders. For this, Chief Ministers Grievance Cell is acting with intent to push the state towards good governance through its proper implementation.
Coordinator, Chief Ministers Grievance Cell, Tassaduq Mufti said this while chairing maiden meeting today with the HoDs and Nodal Officers of all departments. The meeting was aimed at strengthening the departmental as well as central grievance redressal mechanism besides establishing, defining standard operating procedures (SOP) to provide good governance and responsive administration to the people.
With implementation of JKGGC, the inherent problems within the earlier system such as lack of accountability, delay in action etc will be dealt with effectively.
Urging the departments to create and streamline internal forums, Tassaduq said that there is a need to devise mechanisms where IT tools can be utilized for response oriented approach towards timely grievance redressal. He said that the nodal officers and consumers should be sensitized to take immediate measures to redress peoples complaints.
Stressing on time bound redressal of grievances filed by people, Tassaduq said that focus should be laid on redressing the concerns properly rather than just disposing them off and it should be ensured that the response is visible at ground level.
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