Srinagar: With Kashmir valley reeling under the darkness amid chilling weather conditions, PDD helpline number remains deluged, leaving people aghast and fuming over snails pace restoration work in the department.
Reports said that the helpline numbers that the PDD issued to the Valley customers so that there woes could be addressed properly on time, deluged during the ravaging floods of September. Even after the passage of more than three months, the services are yet to be restored.
People say that they need the assistance of the department in the winter months but the dead helpline numbers only add their miseries in the midst of the dark hours of the winter.
As people across valley are crying for the adequate power supplies at present, the unscheduled power cuts are becoming an order of the day here. How could we register our complain. There is no one to listen to our woes and the helpline numbers that the PDD earlier had issued are out of order, said scores of the Srinagar residents.
They blame that though they pay their bills on time, the erratic power supplies continue to haunt them everyday.
Interestingly, Power Development Department (PDD) in 2012 started a toll free helpline for the people of the state. All people had to dial was: 18001807666.
The toll free helpline, scheduled to operate 24X7, was being seen as the first ever hi-tech service by PDD that makes registration of complaints as simple as making the free phone call. The PDD also assured speedy redressal of grievances.
Chief Minister, Omar Abdullah who was also incharge of Power ministry, was keen to provide a hassle free grievance redressal system so that people do not face inconvenience as often happens otherwise.
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