Srinagar- In a continued effort to deepen engagement with its high-value clientele, J&K Bank hosted two High Net-worth Individual (HNI) Customer Meets in Jammu and Kathua. The meetings aimed at gathering feedback and suggestions on the bank’s products and services, ensuring that customer needs and expectations are met as per the higher standards laid down by the Bank.
MD & CEO, Baldev Prakash chaired both the interactive meetings with the galaxy of HNI clients from Jammu and Kathua zones that were attended by the Bank’s Executive Director Sudhir Gupta, General Manager (Credit) Ashutosh Sareen, General Manager & Divisional Head (Jammu) Sunit Kumar, Zonal Head (Jammu) Rajesh Dubey, Zonal Head (Kathua) Sanjeev Kumar, DGM (Law) Vinod Kumar Sharma besides other senior officers of the Bank.
Addressing the Bank’s high valued clients, MD & CEO Baldev Prakash said, “Our HNI clients are integral to the bank’s success and growth. Engaging with you directly allows us to understand your changing needs well and tailor our services accordingly to meet your expectations. This interaction is a testament to our commitment to nurturing strong and lasting relationships with our esteemed clients like you. Today I assure you all that we will continue to deliver superior banking experiences to you.”
“Furthermore, we look forward to continuing this series of interactive sessions across operational geographies to ensure satisfaction of our valuable customers through service excellence while keeping the avenues of their feedback open and wide for further improvement in our service standards, ” he added.
In his remarks, Executive Director Sudhir Gupta said that direct feedback from our HNI clients in Jammu as well as Kathua is crucial for understanding the unique financial needs and aspirations of these zones.
“Through these interactions, we gain insights that help us refine our strategies and deliver personalized banking solutions. We are grateful for the continued trust and support of our HNI clients, which is truly grounded in their loyalty and our service excellence”, he said.
In his welcome address to the valuable customers, GM & Divisional Head (Jammu) Sunit Kumar highlighted the fact that the Bank had witnessed huge transformation in its outlook and operations under the leadership of our MD & CEO during the last few years.
He further said, “Customer meet is an event of celebration of trust and expression of gratitude for the journey, we have shared together. Going forward, I believe our mutual bonds will become more robust and resilient with our valued customers.”
During the question-answer sessions, the participants appreciated the turnaround and transformation of the Bank both in terms of its functioning and performance. The participant clients voiced their concerns freely, raised many queries, shared their experiences and provided useful feedback on the Bank’s various offerings.
After listening patiently to the concerns and experiences of the participant clients, MD Baldev Prakash along with top management functionaries thanked them for their frank feedback. “As partners in each other’s growth and progress, we have to understand and empathise with each other. And I assure you that all your genuine concerns and suggestions have been taken note of and will be incorporated in the process of Bank’s policy formulation, however within the regulatory guidelines, especially for better servicing of our HNI customer base”, MD & CEO asserted.
Pertinently, the events also included discussions on future banking, digital transformation and the personalized financial solutions required to meet the unique needs of HNI clients.
The meetings concluded with the vote of thanks delivered by General Manager (Credit) Ashutosh Sareen, wherein he extended gratitude to the HNI clients.
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