Srinagar- On the eve of Eid-ul-Azha, Jammu & Kashmir Bank reported unprecedented transactions of over Rs 11567 crore through its various digital channels over the last 7 Days, with its digital channel mPay accounting for almost 50% of the total transactions.
Bank officials confirmed that the bank’s mobile app, mPay Delight, leads the channels facilitating transactions worth Rs 5300 Cr.
The bank’s UPI transactions reached Rs 3200 Cr during the same period. This marks the second occasion that mPay Delight has achieved a transaction volume of Rs 1000 Cr in a single day, the first being just before Eid-ul-Fitr this April. Furthermore, the bank’s Business Correspondent (BC) Network managed transactions worth Rs 1000 Cr, maintaining uninterrupted service for customers.
With the largest footprint in J&K and Ladakh, the Bank has consistently enhanced its digital infrastructure. The recent integration of mPay Delight with QR Code has further enriched the customer banking experience. These achievements highlight the bank’s dedication to providing hassle-free and reliable digital banking services.
Customers have expressed their appreciation for the bank’s efforts. RJ Nasir, a well-known public figure, took to social media platform “X” to share his satisfaction. “mPay has managed to delight the customers this Eid. Running flawlessly. Small happiness of daily life, J&K Bank,” Nasir said.
Mohammed Aqib, a fabric shop owner in Chadoora, praised the bank, saying, “J&K Bank has made the lives of customers easy and that of the businessmen also. When digital channels are preferred modes of banking and remain uninterrupted, it truly brings delights.”
Jan Mohammad of Aksa Namkeen echoed these sentiments, stating, “J&K Bank’s system issues are now a history. I don’t remember when the last time any of my hundreds of customers had any issue with mPay.”
Deputy General Manager (DGM) Mohammad Muzaffar Wani said, “Our digital initiatives have proven their reliability and efficiency, especially during peak times like Eid. The increasing shift of users to digital banking reflects the robustness of our systems and our commitment to excellence. Under the leadership of MD & CEO Mr. Baldev Prakash, our continued investment in technology is meeting and exceeding customer expectations.”
The figures reported pertain exclusively to digital and alternate channels, excluding conventional cash transactions from bank branches.
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