‘Govt Schemes, Departments Should Be Accountable For Providing All Services To Citizens Without Any Interruption And Hassles’
Jammu– The Union Territory Lieutenant Governor, Manoj Sinha said on Tuesday that the government departments should be accountable for providing all the services needed by the citizens of Jammu and Kashmir without any interruption and hassles.
“We must utilize the potential of e-Governance to provide seamless, quality services any time anywhere. Senior officials should also ensure timely and quality disposal of complaints and nodal officers to strictly monitor disposal of complaints, especially the quality aspect of disposal,” the LG said.
He made these remarks during the “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat on Tuesday, an official spokesperson said.
The LG, he said, heard grievances of people and issued direction for their appropriate redressal. Sinha also sought details of complaints received on JKIGRAM portal from the concerned deputy commissioners, senior officials and directed for prompt redressal of grievances in a transparent and effective manner.
“Grievance disposal mechanism should be constantly upgraded with the help of technology to fulfill aspirations of people and to resolve issues within a time-frame. We have been realizing very satisfactory results and need to work with complete dedication to provide the necessary services to the citizens equitably with ease,” Sinha said.
The LG, the spokesperson said, instructed all the Administration Secretaries and DCs to ensure that all the online services are functioning efficiently and benefits of the services reaching to the common man.
On the grievance of Yawer Mohi-ud-Din of Bandipora pertaining to the sanctioning of Education assistance in favour of his son, the LG, he said, directed the School and Higher Education departments to ensure that no eligible beneficiary is deprived of the benefits of education assistance.
Similarly, the spokesperson said, while addressing a grievance of Sofyan Ahmed from Doda concerning incomplete School Building at village Trankhal of Doda, the LG directed the concerned Deputy Commissioner to ensure remaining work is completed in a time-bound manner.
On the grievance of Bashir Ahmad from Golad, Mendhar, Poonch regarding installation of Transformers, the DC Poonch was directed for immediate resolution of the issue.
“The government schemes and departments should be accountable for providing all the services needed by citizens without any interruption and hassles”, the LG said.
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