SRINAGAR An awareness programme on Customer protection through Banking Ombudsman (BO) Scheme in the current digitised and online banking scenario was organised by the Office of Banking Ombudsman (OBO), RBI, Jammu in collaboration with NIIT residency road Fairdeal complex Srinagar and Government College for women MA road at Lala Arifa Auditorium in the College campus of Maulana Azad Road.
The programme was presided over by the Banking Ombudsman P Shimrah, H S Verma, Secretary, OBO, Professor Shaheen Altaf, Principal GCW, Sofi Feyaz Ahmad, Managing Director NIIT, Directors of NIIT and HODs of GCW were present during the programme. About 200 students from NIIT and GCW attended the programme. Rayees Ahmad, Manager Institutional Alliances, NIIT welcomed the OBO officials after an introductory note.
Sh. P Shimrah, BO, addressed the participants on importance of financial discipline and availability of grievance redressal mechanism with Banking Ombudsman in case of need to the customer of banking services.
H S Verma, explained in detail about Banking Ombudsman Scheme. He told that under BO Scheme complaint redressal is free, fast, fair and it is very easy to file your complaint if the same is not resolved by the concerned bank within 30 days of writing to it.
He also advised to link your bank account with mobile number, be very careful while using ATM or Debit or Credit cards, note down cvv number separately which is printed on your credit card and delete it from your card to save you if your card is lost.
He strictly told not to reveal Bank Account Number, ID, PIN Code Number or OTP to anybody especially to those cheaters who ask for these details telephonically since no bank will ask you these details.
He also told that if you receive an SMS or email about winning a lottery or a draw, please don’t send money to anybody otherwise you will lose your money. Sofi Fayaz Ahmad, MD NIIT briefed the participants about the importance of awareness and precautions needed in the digitised and on-line banking system.
Professor Shaheen Altaf also addressed the participants and advised them to approach BO in case of need and she appreciated the efforts of the BO.
The programme ended with vote of thanks by Mr. Meer Tajamul, Director Academics NIIT by highlighting the immense utility of the programme and the need of wide publicity of Banking Ombudsman Scheme for the advantage of people.
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