Srinagar- A number of Consumers of SNTPL on Friday complained that the Internet Service Provider has failed to repair the cables damaged as a result of heavy snowfall some ten days ago.
Even as life in Kashmir quickly returned to normal, SNTPL is still struggling to repair the damaged fiber lines in many parts of the Srinagar city, putting hundreds of its subscribers to immense hardships.
The subscribers said even after registering their complaints on the same day, the company has failed to fix the broken lines even as weather started clearing from the very next day of the snowfall.
The consumers said that even after ten days since the snowfall, no one is paying heed to their woes.
Popular Radio Jockey, RJ Vijdan told Kashmir Observer, the officials at SNTPL have taken their subscribers for granted.
“Every time I make a call to the customer care, they say no complaint has been registered”. He said.
“One more thing has been added to my daily routine, I call SNTPL daily now” he added.
Customers from various localities of Srinagar made similar complaints saying that SNTPL has failed to restore Fiber connection, which is affecting their work.
Pertinently, the SNTPL fiber cables could be seen lying on roads in different areas of Srinagar.
"Whenever I call SNTPL service care, the only reply I get is that the Fibre cables are down and that I've to wait a few more days." Faisal Farooq, a resident of Shivpora told Kashmir Observer. "If I'm asked to pay my monthly bill one day prior from the date of cancellation, then why is SNTPL service care running away from getting my connection fixed at this hour of need."
The disruption in high speed internet facilities hampered the working and consumers were unable to do their online work and other related functions. Businesses too were hit. So was the functioning in other sectors.
Notably, consumers also prefer to work from home due to Covid-19 and are availing the SNTPL broadband high speed internet in Kashmir.
"There were problems in the connectivity and breakdown issues due to unprecedented snowfall. But, we had already pressed our men and machinery into fixing these issues but even though these fiber cables were fixed, someone had intentionally cut these cables. It looks like someone is working behind the screen and intentionally disrupting SNTPL services in the city. It will take around a week to restore all the connections.” Junaid Hussaini, Director SNTPL told Kashmir Observer
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