SRINAGAR— A number of Consumers on Thursday complained that the Jio failed to repair the damaged cable on the second day of the snowfall causing huge inconveniences.
On Wednesday, the Jio fiber collapsed under the unexpected snowfall. A number of cables could be seen lying on roads in different areas of Srinagar.
The consumers alleged that staff of the Jio Fiber even didn’t entertain the complaints and showed a poor response.
Subsequently, a large number of its consumers here were left without any high speed internet facility.
The collapse occurred at a time when more and more people were getting Jio fiber connections in view of the ongoing ban on 4G mobile internet since August 2019.
Consumers also prefer to work from home due to Covid-19 and are availing the broadband high speed internet.
The disruption in high speed internet facilities hampered the working and consumers were unable to do their online work and related functions. Businesses too were hit. So was the functioning in other sectors.
“ My cable got disconnected yesterday and I put my request to Jio immediately but till now they are yet to dispatch their lineman for repairing the same,” said a consumer Badrul Duja of Radio Colony Rajbagh, Srinagar.
Another consumer, Firdos Dar who works at an office in Boulevard told Kashmir Observer that his repeated plea to the official of jio got no response as as result their works came under hault.
Several complaints came from other areas like Soura, Zoonimar, Nowgam, Chadroo,
An official of the Jio company told Kashmir Observer that due to unexpected snowfall some cables got damaged but they have pressed men and machinery to restore it.
“It will take a few more days to restore completely,” they said.
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