Srinagar: The Jammu and Kashmir police on Friday introduced an online public grievance redressal mechanism to bring transparency in the department by assuring action within a fortnight.
The public grievance redressal mechanism was launched on the directions of IGP Kashmir, Vijay Kumar in order to reach out to the general public and to bring transparency from police station level up, a police spokesperson said.
To this end, the website of zonal police headquarters, Kashmir, (https://kashmirpolice.jk.gov.in) has been facilitated with public grievance redress mechanism, he said.
“Any person or party having any grievance on any matter related to Police Station or any individual Police Officer/Official, especially with regard to misuse of official power/position and unwarranted harassment can file his/her grievance online along with relevant details through the public grievances module on the said Kashmir Police Website,” the police spokesperson said.
He further said that the grievance or complaint shall be monitored by a designated officer at Zonal Police headquarters Kashmir and appropriate action as envisaged under law shall be taken within 15 days from the date the same is received.
“Apart from filing of online grievances/complaints against the police personnel, suggestions/comments from community members to improve the police-public relationship shall be appreciated,” the police spokesperson said.
“Within a period of 15 days, a reply or action taken report shall be conveyed to the sender through mail,” he added.
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