LG Tells Officers: ‘Serve People, Address Their Concerns Within Time’


Srinagar: The Jammu and Kashmir Lieutenant Governor, Manoj Sinha on Monday directed officers of his administration to serve people, address their concerns within a reasonable time-frame besides ensuring all benefits of central and Union Territory schemes are delivered with total transparency.

The LG passed these directions to officers during "LG’s Mulaqaat- Live Public Grievance Hearing" at Raj Bhavan through virtual mode, an official spokesperson said.

Sinha, he said, interacted with the randomly selected individuals from across the UT during the two-hour-long programme and issued on spot directions for early redressal of the grievances of several complainants and directed the officials to expedite the process for removal of roadblocks to developmental works.

He further said that the LG passed explicit directions to the concerned Deputy Commissioners to provide immediate relief to all the farmers affected due to hail storms and snow.

“It is imperative that money is transferred directly into their accounts on priority,” Sinha said.

Laying special emphasis on proactive measures to resolve people’s grievances through accountable and responsive governance, the official spokesperson said that the LG directed the District in-charge Secretaries to review the respective districts and also directed them to make sure officers on the ground serve people, and address their concerns within a reasonable time-frame, besides ensuring that all the benefits of central and UT schemes are delivered with total transparency.

He said that Rehana Batul Commissioner/Secretary, Public Grievances briefed the LG about the progress and status of grievances received on Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).

“The Lt Governor took a detailed assessment of the progress made on JK-IGRAMS and sought public’s feedback on the administration’s efforts in redressing the grievances of the applicants,” he said.

He further said that the LG also enquired about the action taken report on the grievances put forth in the previous LG’s Mulaqaat.

“The concerned officers briefed the Lt Governor in response to the issues and grievances raised by the applicants pertaining to Health, Civic Bodies, repair of roads and bridges, drinking water supply, power supply, and irrigation facilities,” he added.

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