J&K Bank Headquarters | File Photo

Srinagar: After facing frequent snags in its mpay application, the Jammu and Kashmir Bank faced an outage in almost every branch in the Valley on Monday leaving customers fuming.

According to the reports, the customers were unable to make payments or access their accounts because of the sudden outage.

Scores of customers were seen waiting at the Residency Road Brach of Jammu Kashmir Bank here in Srinagar. Almost all the customers left the bank disappointed as they failed to make any transactions.

“I was here to withdraw the cash, but the employees informed that system is not working. I tried to withdraw the cash from ATM but the Teller Machine was also out of order,” said Muhammad Abbas.

Pertinently, mpay application of the bank faced frequent problems much to the disappointment of customers.

Another customer said that this is not a good sign while the customers expect better from the bank.

Some customers took to social media networking sites to complain about the outage, calling the delay in solving the issue "not good enough".

Sources said that bank faced outage across Kashmir Valley. All the customers visiting the bank branches left without entering into transaction.

“I am in Tulmulla Ganderbal and here too system is out of order and we are unable to make any transactions,” said a customer Abdul Lateef.

A bank official said that it became aware of the outage shortly after the branches opened for normal work. He said technical staff was on job to resolve the problem.

Pertinently, earlier Bank had informed that during the intervening night of October 8 and 9, no services will be available on JK Banks ATM, Debit Card Services, mpay, UPI, and NEFT / RTGS. (KNT)

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