LG Pitches For Human Touch In Officials Working

‘Behind Every File, Every Single Note, There Are People’

Srinagar: Emphasizing on having elements of human touch in the working of the officials, the Jammu and Kashmir Lieutenant Governor, Manoj Sinha said on Thursday that behind every file, every single note, there are people.

Speaking at the two-day Regional Conference on “Replication of Good Governance Practices” at SKICC, Srinagar here on Thursday, in presence of Union MoS, PMO, Ministry of DONER, Personnel, Public Grievances & Pensions, Dr. Jitendra Singh, the LG underlined the significance of creating a common platform by bringing National, State level organizations, experts for sharing experiences in formulation & implementation of best practices in Citizen-Centric governance, Administrative Innovations, Welfare Programs, Digital Governance, Personnel Administration and Capacity Building for effective administration, an official spokesperson said.

About 750 officers/officials from 10 States/UTs through semi-virtual mode are participating in one of the biggest ever conferences in the country.

“I firmly believe that speed of decision making is critical and therefore, our efforts should be to reduce delays in the implementation process, moving effectively towards building an egalitarian society. Difference will be made only with responsive, morally correct and action-oriented policies,” Sinha said, as per official spokesperson.

The LG, he said, emphasized on having elements of human touch in the working of the officials and said that we all need to remember that behind every file, every single note, there are people.

“Your process cannot be mechanical; whatever you do or decide not to do in that particular moment impacts a large section of the public,” the LG said, as per official spokesperson.

“Forget about failure; let’s start counting how many attempts we are making, which is completely aligned with the vision of administration. It is high time we moved away from process-based administration to performance-based administration, bringing in more efficiency in the system,” he added.

He further said that the LG congratulated JK-IMPARD and National Centre for Good Governance (NCGG) for signing an MoU on the capacity building programme, giving an opportunity to 2,000 officers of J&K Administration through mid-career training program on various aspects of good governance, on the training pattern of IAS officers.

“Team of J&K Administration is working in a participatory, responsive and transparent manner with moral values which is the foundation of good governance. Government institutions, schemes, various programmes, activities of social welfare, all these efforts can have their rightful impact only when the last person standing in the queue is being reached to with the benefits according to his need,” Sinha said, as per official spokesperson.

He added that the LG laid special emphasis on taking accountable good governance to the people and said that everything has been put in public domain under JK BEAMS, EMPOWERMENT initiative, thus making J&K one of the leading States/UTs to bring such transparency in the governance process.

“Good governance powered by digital intervention should aim at making government services available online, digital literacy mission reaching every village, enabling disbursement of all subsidies directly into beneficiaries’ accounts. Today, we can proudly say that a person sitting in any Panchayat of the UT can see how much the money is allocated and utilized under the plan finalized with the participation of public representatives for the development of his village,” the LG said, as per official spokesperson.

“e-Office is one of the reformative steps taken by the Government to put an end to the Darbar Move practice in J&K, thus saving crores of rupees spent on transporting files in hundreds of trucks from Jammu to Srinagar and from vice-versa,” he added.

According to the official spokesperson, the LG congratulated the Chief Secretary of J&K and his team for implementing the rule of transparent accountability in Jammu and Kashmir. He also stressed on the need to lay a solid mechanism for reward for good work and punishment for laxity by the government officials.

The LG, he said, remarked that the Prime Minister has brought a new era in governance process through his mantra of – “Minimum Government, Maximum Governance”. On the basis of broad framework he laid for all of us and by working in different areas, we have moved forward in the direction of ‘Ek Bharat- Shreshtha Bharat’.

“From the ramparts of Red Fort in 2016, Prime Minister had said that the country is moving from self-governance to good governance. It’s his model of Good Governance that we are able to save our economy, setting new milestones of progress, and reaching to the people with benefits of social welfare despite of Covid-19 challenges,” the official spokesperson quoted LG as saying.

He further said that the LG also spoke about Sardar Patel’s vision and his firm belief in fairness, transparency and accountability in governance for social and economic development and nation-building.

As per the official spokesperson, the LG highlighted various innovative programmes initiated by the UT Government and said that a strong foundation has been laid through programmes like Back to Village for strengthening the concept of Jan-Bhagidari by ensuring efficiency, transparency and credibility in the governmental process.

“All 54 schemes of social welfare of the Central Government are being delivered at the doorsteps of the people. Responsibilities have been fixed for the officers, which is showing visible results on the ground,” Sinha said, as per official spokesperson.

“We are putting our dedicated efforts into making all services face-less and paper-less, besides connecting every gram panchayat with high-speed broadband, enabling financial inclusion through JAM (Jan Dhan, Aadhaar and Mobile) and ensuring mobile-based identity,” he added.

The LG, he said, also maintained that due to better policy and its implementation in the Sustainable Development Goals, J&K has performed well as per the SDG Index report which came out last month.

“Continuous efforts are being made in all the districts to make 100% electronic delivery of government services so that corruption can be curbed further. Citizens can send their complaints through JK-IGRAMS from any corner of the UT. Proper arrangements have been made for the redressal of these grievances. In this direction, LG Mulaqaat is another unique initiative, through which I directly communicate with the common people and try to resolve their grievances in the shortest possible time,” the LG said.

Terming the establishment of three-tier Panchayati Raj system as a cornerstone of participatory governance in J&K, the LG, as per official spokesperson said Funds, Functions and Functionaries have made available to the ULB’s and PRI’s for the grass-root development.

“Historic Rs. 12,600 crore District Capex Budget has been announced, keeping in mind the needs of the common people, which is more than double the last year’s Budget of Rs 5134 crores,” Sinha said.

The LG, according to the official spokesperson noted the various key aspects of good governance practices are being touched during the two-day conference, and said it is important that the participants should be acquainted with the success stories of many reformative initiatives taken by the government. One of them is the launch of India Post Payments Bank which provided banking facilities to the villages.

He said Sinha also spoke about the two Districts, included amongst the 115 others from the country under Aspirational District programme.

While speaking on the occasion, the official spokesperson said that Union MoS, PMO Dr. Jitendra Singh said that the Union Government is committed to transparency and justice for all, and the people friendly reforms taken in the last seven years have benefitted the entire country including people of Jammu and Kashmir.

“Dr. Jitendra Singh brought forth the transformational changes pursued by Government through the Mission Karmayogi, wherein capacity building of 2000 civil servants in collaboration between NCGG and IMPARD will be undertaken,” he said.

“The Union MoS complimented the government of J&K for efficient COVID management and congratulated the people of the UT for community management of the pandemic. He also announced the collaboration of DARPG with J&K Government for developing District Governance Index patterned on National Good Governance Index,” he added.

The official spokesperson further said that Sanjay Kumar Singh, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), in his address, underscored the importance of providing all relevant information and services to the people through Digital Governance and Artificial Intelligence.

“Dr. Arun Kumar Mehta, Chief Secretary, J&K, while speaking on the occasion, highlighted the significance of maintaining sustainability in innovation and termed it critically important for delivering good governance to the people,” he added.

Meanwhile, an e-Book titled ‘Minimum Government, Maximum Governance’ (MGMG), comprising of write-ups on select Administrative Innovations was also released by the dignitaries to mark the occasion.

The Conference is being organized by Department of Administrative Reforms and Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances and Pensions in collaboration with the Government of Jammu & Kashmir.

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