Innovative Customer Services Driving DVComm.In eComm Business


SRINAGAR —  Delhi based ecommerce company DVCOMM.IN which entered the exclusive e-marketing business of IT, Telecommunications and Electronics products with an innovative strategy of rendering 365 days free door service with warranty of the products sold directly with the Original Equipment Manufacturers (OEMs)as against 10 days money back policy practiced by most eMarketing companies.

It has also deployed an array of Call Center executives to tech guide customers.Mrs. Bhuvneshwari Rathore, a housewife from Jaipur, Rajasthan said -” the presence of a 24 hour technically supported call centre has helped me clear product queries and zero in on the product easily “She felt that this single factor would help the company rapidly expand its customer base. 

This has encouraged working women, homemakers and corporate buyers as it exactly fits into their requirement for purchasing any electronic gadget absolutely hassle free and has prompted them to go for DVComm.In products.

Talking to newsmen DVCOMM’s Marketing Chief Mr Prithvi Rajawat said this scheme would help them in making early break through on customers confidence level and the customer would find it more handy to place order with them. 

He said as the company is being led by a group of technocrats and professionals and its entire team of marketing staff as well as it’s call centers personals were all qualified B.Tech Engineers would automatically give them an added advantage in establishing a direct link with the buyer’s comfort. He said the company which began its journey since  May 2018  had already been able to make its dent felt in the market with a monthly sales of over Rupees one lakh business per day have already been generate business worth to the tune of Rs 2.5 crores in the just concluded calendar year.

DVCOMM’s  product line includes, Internet Phone, WiFi Routers, Blue Tooth, wide range of electronic goods and a variety of electronic Musical instruments.   

Their sales are picking up rapidly overshadowing its own estimates. A number of wide range of high ended new products were lined up to be launched during this calendar year and that would abruptly enhance the sales and profits of the company.



Observer News Service

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