SRINAGAR The Governors Grievance Cell has disposed off 26,181 complaints from among 26,821 complaints which it had received between 20 June to 19 October. Only 305 complaints, grievances are under process.
Acting on the directions of the Governor that there should be speedy and quality disposal of public grievances, Umang Narula, IAS, Principal Secretary to Governor, took a review meeting with various heads of departments of Kashmir division over the performance of the Grievance Cell.
The concerned Heads of Departments (HODs) were impressed upon to dispose of the complaints, grievances within the prescribed time lines so that delivery of citizen services at grass root level is ensured with greater accountability.
Directions were issued that the internal grievance redressal mechanism should be institutionalized at the departmental level to respond to the urgent grievances and demands of the general public on most immediate basis.
As per government officials three Advisors to the Governor have been regularly meeting and hearing the grievances of delegations/deputations and individuals as per the notified schedule. The three Advisors to Governor have attended and heard 907 delegations and 832 individuals from 17 July till date.
All the grievances received by the Advisors have been dealt with and forwarded to the concerned field officers/departments for their immediate redressal/disposal. Besides, on the directions of Governor, the Advisors are regularly reviewing the disposal of the grievances pertaining to their respective departments.
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