SrinagarPrivate airlines Spicejet appears to be taking its customers for a ride making them to pay through their nose while cancelling tickets on flimsy grounds with no accountability.
Many complaints of the customers who had prior bookings were allegedly denied boarding cards to travel to their destinations from Srinagar airport.
This type of attitude only causes mental agony to the passengers but causes great inconvenience besides monetary loss, aggrieved customers visiting Kashmir Wire office said.
Narrating his ordeal, one of the complainants, Mohammad Amin Khan, a member of the J and K Sports Council, said he had booked a ticket in a Spicejet flight. My departure was at 11.50 AM this morning for Jammu through flight No SJ161 of Spicejet, Khan said. I was surprised when the counter clerk told me that my name did not feature in the confirmation list.
When Khan presented the confirmation and PNR NO:8R85Z to him, the clerk refused to issue him a boarding cars.
While the Manager of the Spicejet agreed Khan had confirmed ticket, the counter clerk came up with another excuse this time. This time he said that I had reached the counter late, Khan rued.
Khan said he had appeared before the counter on time.
When Khan sought the intervention of the Director Airport authority, he expressed his inability to help. Khan had no choice but to book a fresh ticket which cost him another Rs 7500.
A visiting tourist Chandan Bhattacharji was similarly denied boarding card to a Goair flight at 2.55 PM. Bhattacharji visited the airport for three consecutive days but every time he was told the weather at the Delhi airport was bad.
A frustrated Bhattacharji booked a new flight for Rs.14,000 the same day and left at 4 PM.
Another customer Aijaz Ahmad Sofi, who had booked a to-and-fro ticket for his family from Srinagar to Chandigarh through Spicejet, said his wife and two children were allowed to go from Srinagar airport on November 22 on the ticket. However, on return on November 27, he was asked to book a seat for his less than two year old son afresh.
Finding himself in a difficult situation, Sofi had no option but to book the ticket for Rs.3000 for his child.
Sofi said will move consumer court to lodge a complaint.
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