Srinagar: With no end to Bharat Sanchar Nigam Limiteds poor telecom services in Kashmir, the union telecom ministry has received a formal complaint, which hints at multi-crore scam, whereby the BSNL connectivity is sabotaged to benefit the private competitors, who in lieu pay kickbacks.
The complaint, which has equally been registered with the Telecom Regulatory Authority of India, is likely to open Pandoras box for the BSNL, which is often accused of taking Kashmiri subscribers for a ride with no accountability in the system.
The complaint from Kashmiri subscribers addressed to the Union Minister for Communications & Information Technology, Ravi Shankar Prasad, aims at exposing the dirty underbelly of the intriguingly poor BSNL telecom services in the Valley.
While initially the mobile phone services remained poor, prompting thousands of BSNL subscribers to switcher over to private networks, the broadband and landline services subsequently met the same fate.
Though BSNL has a monopoly over landline and broadband, being the exclusive provider of the twin services, the poor connectivity is making subscribers switch-over to private networks. Presently BSNL has some 16,000 broadband subscribers in the Valley, while the number is feared to decline further due to poor connectivity.
Apart from the poor mobile services, which worsened over the years, some black-sheep within the BSNL have ensured disrupting broadband and landline services. While earlier thousands of BSNL mobile subscribers switched over to the private network, now the poor landline and broadband services are making subscribers go for another change, the complaint reads.
Even though the central government is spending millions to improve the broadband network in Kashmir, ahead of this upgradation, some vested interests in BSNL are hell bent that subscribers get fed up of its services and opt for switchover to private players, the complaint added.
The complaint adds that approaching the union telecom ministry remained the last resort as the concerned officials including GMT BSNL here remained silent paid no heed to such complaints for months.
GMT BSNL Saleem Baigh said refuted the allegations. Right now I am in Jammu for a meeting. I will call you after the finishing the meeting, he said. Three days on the official didnt respond.
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